Shipping policy
Kay Essence Shipping Policy
Thank you for visiting and shopping at KayEssence. Following are the terms and conditions that constitute our shipping policy.
1. Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. If we experience a high volume of orders, shipments may be delayed by a few days. You will receive a notification in case of any significant delays.
2. Domestic Shipping Policy
- Delivery Times: Standard shipping typically takes 3-7 business days.
3. International Shipping Policy
- Availability: We ship internationally to select countries. Shipping costs are calculated at checkout based on your location.
- Delivery Times: International shipping times vary by destination and can take 10-20 business days.
- Customs Fees and Import Taxes: International customers are responsible for any customs duties, taxes, or fees applied by their respective countries.
4. Shipping Carriers
We use reliable carriers such as USPS, FedEx, and DHL to ensure timely and secure deliveries.
5. Order Tracking
You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor your delivery status. If you have trouble tracking your order, feel free to contact us for assistance.
6. Lost or Stolen Packages
KayEssence is not liable for lost or stolen packages once confirmed delivered by the carrier. If your package has been lost or stolen, please contact the shipping carrier directly or reach out to us for guidance.